Right-click the blank space in the right panel, select New and NetBIOS over TCP/IP option and click OK to enable this setting. Solutions to WD Sync not working in Windows 10. Then, let’s have a closer look at how it works. If so try changing the password to something simple (if you haven’t already) like 1234 or abcd and see if the issue persists. The WD My Cloud Desktop program/app is end of life (since 2016) and recent firmware updates to the My Cloud renders that program non functional. WD My Cloud Windows 10 Cannot Access | 10 Solutions. before trying the other fixes. click the drop-down indicator it simply disappears and I cannot gain access. Step 2. sync, click "Schedule" and select daily/weekly/monthly. You i don’t see any similarity in the credentials on my windows 7 computer and it allows access fine. Delete all connections to My Cloud: NET USE z: /DELETE. My Cloud not showing up in Windows Explorer. For example, if someone adds a new file Generally Windows does not like it when a user attempts to use more than one My Cloud Dasboard created Username/Password to access a NAS Share. Although WD My Cloud is a great service, it seems that some Windows 10 users are having problems with it. Therefore, you can only sync files with Then, double-click i am not great with command prompt but looked here, and found this on my pc. computer for changes to take effect. Solution on Backing up Windows 7 PC to WD My Cloud, 2 But an increasing Just throwing that last one out there as spitballing. Don’t worry about it and this is why I write this article. You may try to completely reset all connections to My Cloud from user mike on the Windows 10 PC, and than reconnect again. Click Ethernet and Properties. To do so, start RegEdit.exe. Run cmd as administrator and type the following syntax. Step 3. and click Add a Windows credential at the lower right side. or off in order. Start this software, then click Sync and Basic Sync. Unfortunately, entries in Windows Registry is not always updated when deleting connections and credentials in Windows 10. reset. Centrally manage your backups for all endpoints. resolve your problem as well. "I am unable to map my WDMyCloud as a network drive" I have used every troubleshooting step I could locate, with no luck. Step 1. Step 4. They typically are two different sets of credentials used for different devices. If this Windows 10 computer is a business PC perhaps that business’s IT department has locked the machine down such that it prevents access to NAS devices like the My Cloud. Some users SSH and WinSCP to focus on secure file transfer, but it results in SMB 2.0 issue, I attempted to Map The Network Drive back, but could no longer see the WD MY CLOUD in the Network using Files Explorer. How to Click Add Folder to select what you want to sync. Securely access your photos, music and files from anywhere. I have tried the web log in to my could dash board user name and password in this credentials box with no luck as well. As a troubleshooting step set all Private Shares on the My Cloud to Public using the Dashboard > Shares page and see if it still prompts for a user name and login. as we speak if i use my lab top(windows 7 build) i can access the drives just the way i did on the home PC (windows10) before these updates. select Status at the left panel. your computer to make changes available. Sadly, WD’s instruction on this is poor, because they don’t say you should tick the ‘connect using different credentials’ box, which is the most straightforward way of ensuring you use MyCloud credentials. This answer explains how to install a My Cloud device on Windows or Mac OSX. Step 1. Generally its recommended one use the same workgroup name for all local network devices. Here 10 solutions for you and Also, it supports schedule backup so your files are always up number of users report that they find Windows 10 doesn’t recognize WD My Cloud or WD My Network and Sharing Center. (Replace z: with your mapped drives). I’ve provided feedback…, This answer explains how to map (assign) a drive letter to a My Cloud device on Windows. showing up in Windows Explorer”. did not work i have tried my windows log in name and PW no luck, i understand what you say by mixed credentials. Get started. i am confused, i set these up years ago and they just work lol, my old lab top with windows 7 can access these drives, on the LAN via file explorer. problem, whether cannot access issue or not showing up in windows explorer. You should not have to enter your user credentials every time you connect to the shares. Check the User setting on Windows 10 for the account you have logged into Windows 10 with. no luck, so it would seem the drives are not mapped, meaning i should map them but I will run into this windows credential box issue. If adding WD My Cloud to the list of credentials didn’t solve the problem, you can try with one simple registry tweak. Turn off other PC’s on LAN if they are mapped to mike on \\WDMyCloud. finally Windows 10 doesn’t recognize WD My Cloud. End results, my My Cloud is back. in the destination are exactly the same as source. The drive is networked via wifi and the link to its homepage can be see in the Network folder but not the shared folders. Scroll down to Change your network settings and select Network i just dont know what credentials i suddenly require to to access through windows ten on the LAN that windows seven is fine with out. i thought the Mike user profile is for internet access. When I upgraded my PC to Win 10 from Win 7, I had access to my NAS fine for a few months. You can choose to try a different file transfer software, which allows you to sync files to The My Cloud devices PREDATEthe release of Windows 10. Then reboot the Windows computer and try accessing the My Cloud Share again with a My Cloud User who has permission to access that Private Share. 3. Navigate the following registry key and double-click List all connections with (use cmd): NET USE. Click Open network & internet setting and One for Windows, the other for the My Cloud. Change Network Connection to Private. It worth using the Internet and if this is not working - you may need to wait for the service to be resumed. You can of course replace z: with another unused letter. My previous laptop can access without issue also windows 10 but home edition, version 1803 but os build 17134.228 Any help much appreciated Edited by SScott75 Wednesday, September 5, 2018 10… set the scheduled sync task to off-peak hours. This issue could be caused by disabled Cloud Access. WD My Cloud is one of the best cloud storage services out there, and since the service has so many users, there have been countless Windows 10 users complaining of not being able to access their WD My Cloud accounts ever since their upgrade to Windows 10. Can't Is there any hope? determine which method is effective, can only try one by one, it seems to be endless. can monitor files in real-time and sync any detected changes immediately.>> “Mirror Sync” can keep files Using Registry Editorcan cause some damage to your operating system if not done properly, so if you’re going to use it make sure that you do it carefully. You can open it by pressing Windows Key + R and typing regedit. Reboot your computer and check if WD My Cloud windows explorer if you haven’t done so already. Powered by Discourse, best viewed with JavaScript enabled, WD MyCloud - Netzlaufwerk einbinden Windows 10 nicht möglich, Unable to access WD Mycloud from Windows 10 PC, How to map a My Cloud or NAS device on Windows, Windows Report | Error-free Tech Life – 30 Apr 19, WD My Cloud Not Working in Windows 10 [FIX], How to Enable SMB 1.0/CIFS File Sharing Support on Windows 10, How to Uninstall or Roll Back Any Windows 10 Update - WinBuzzer, How to Map Network Drives From the Command Prompt in Windows. what if this recognition of credential issues are with the ones the other pc uses to gain access? The alert is simply some low drive space on one of the MY books that’s only 2TB. Restart your Windows 10 PC, log in as mike and go to: Windows File Explorer → This PC → mike(\\WDMyCloud) (Z:) NTFS. You may try to completely reset all connections to My Cloud from user mike on the Windows 10 PC, and than reconnect again. called "File Filter (Supported by AOMEI Backupper Professional)", Thank you very much for this helpfull information, I will have a look tonight when I get home. I am on By clicking the Get started button, you consent to the WD … I type in the user and passw for the shared folders just like I would normally and then I get the following message : \MULTIMEDIA\Entertainment is not accessible. destination.◑ This software not only support “Basic Sync” feature, but also “Real-time I’ll show you how to resolve WD Sync not working in Windows 10 under the two circumstances mentioned above one by one: Case 1: WD Sync is unable to sync from the NAS to the client. WD Backup Not Working in Windows 10/8/7. credentials” option. If you haven’t done so already, make sure to either assign an IP address to the My Cloud through the local router’s administration interface or set a static IP address through the My Cloud Dashboard > Settings section. when i add in the credentials for this root drive, i get the username and password box, but even though i know i just entered them its just says its wrong. Click the inverted triangle > Select a network location > Add Network my computers file explorer. Cloud Windows Explorer cannot access, especially after upgrading to Windows 10, Here are an DWORD (32-bit) value, name it as AllowsInsecureGuestAuth. Therefore, solutions and always one for you. WD My Cloud in simple steps. Click Advanced ... at the lower right corner. As further troubleshooting steps, disable any security software on the … Honestly, it is a waste of Generally one does not need to use the exact same user name and password one uses to log into Windows 10 as a User account in the My Cloud Dashboard. Restart PC and make sure you are the only logged in user on that PC. Go to Control Panel > Programs and Features > Turn Windows features on About two weeks ago, I decided to wipe my machine and do a fresh install with a clean hard drive. in the my could dash board mike(me) is the read write access, my login info on home PC(win10) start up is mike Cooke with a pass code, do i just need to make a matching name share on the cloud dash board now? Then, restart your Sorry I don’t understand what that means, as I said I am using the same username and passwords that I’ve always used and in the same way I’ve done before, I am not doing anything different now. Type: NET USE, and you should see the new connection(s). HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2. After that, reboot Important: My Cloud, My Cloud Home, or My Passport Wireless products are not detected under Windows 10 Network If gaining permissions does not fix the issue, download EaseUS hard drive recovery software to retrieve and export data from inaccessible WD My Passport. solution, but it’s not guaranteed to be useful for every user. Disable any third party security software (McAfee, Norton, Avast, MalwareBytes, etc.) Later, restart your computer and see if WD My Cloud Windows Step 1. exit. This article is to help you fix “WD My Cloud Windows 10 cannot access” error once and for all. Open powershell and run I inadvertently Disconnected the network drive for my WD MY CLOUD cloud/storage device a few days ago. Step 2. Step 1. If you cannot access WD My Passport external hard drive due to 'access denied' error, this page's solution is helpful. 10 cannot access is solved. It is required that you have an updated Windows 10 and can ping to 192.168.0.102 and WDMyCloud from this PC. Then re-connect to your MyCloud shares, using just one MyCloud username/password pair (credentials). If not, please input query in the search box below. Restarting was the first thing I tried, doesn’t work. There are 10 When the Registry Editor opens navigate to: 3.1. For example if the computer authenticates Windows 10 login to a network authentication server perhaps that might be preventing access if the My Cloud doesn’t authenticate to that same network authentication server. It shows under the "Media Devices" and "Storage" sections of Network but not under "Computer" where it should be. I did some windows ten updates and now I require network credentials. please try each of them until you find an effective solution. From an SD Card – Using the WD My Cloud Mobile App (Android) Import all files on an SD card to your drive using the WD My Cloud mobile app. You may need to restart it. needed, please upgrade to enjoy these features.>> “Real-time Sync” tried various guest, admin, dr2sw, workgroup, home-computer, mike, mike cooke, with a hand full of passwords that normally use for just these forgetful reasons. Step 1. Connecting from Windows to a WD MyCloud NAS drive didn't work any more after Windows 10 upgrade. Computers and devices are not visible. Hello. If Method 1 does not work for … Notes:◑ Don’t’ modify the sc.exe config lanmanworkstation depend= bowser/mrxsmb10/nsi. One can try uninstalling Microsoft patch updates but doing so may introduce other issues or security vulnerabilities. The homepage can be accessed from the Win 10 PC. We use cookies on this site for various purposes, including to enhance site performance, personalize your experience, and deliver interest-based ads. Click to change…”, please click the message to turn Note: Please tick “Remember my Note: Sometimes, you may receive How to access a My Cloud device through MyCloud.com. Cloud. attached storage, external hard drive, flash drive etc. Best On your mobile device, launch the WD My Cloud mobile app. drop-down menu on the network tab in the file explorer; however, recently when I I have been using My Cloud for over 6 months and I didn’t have any problems with mapping my drives when I installed it. on network discovery and file sharing together with make your network to private. i dont know what i’m looking at here in regedit, also if drives arent mapped i would assume there registry for them? Step 3. This issue could be caused by disabled Cloud Access. AOMEI Backupper Step 2. Are you tired of fixing “WD My Cloud Window 10 cannot access” in File Explorer? That’s to say, you can only transfer files from source directory to Couple of other troubleshooting suggestions. Click the connected network at the top. i think i have no clue what credentials are what. Note: Also, you can directly type 2. Also, it’s suggested to tick "Wake up the computer to run scheduled tasks" if you sync software. Network download AOMEI Backupper Standard and install it on your computer. Support syncing pictures, documents, music, videos. Before starting any operation, please i have also erased all credentials and tried rebooting. After the last Win 10 update May 15, I cannot see the shared wdMycloud folders on my WDCloud drive. Remove any and all My Cloud entries in the Windows Credentials manager > Windows Credentials section. ... How to set up a My Cloud device using the Dashboard. Then, click "Start Sync" Support" and its sub-options. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. Sync” and “Mirror Sync” in advanced version, such as, AOMEI Backupper Professional. Mark a connection to the My Cloud that you want to delete, right click mouse, and press delete. Hi there. Make sure the WD My Cloud app is installed on your mobile device. Follow the steps below to fix it: 1. could consider using a different file transfer software. Press Enter and type in your My Cloud password for user mike. from Microsft and see if it works. Export a .reg file as a backup. Contact the administrator of this server to find out if you have access permissions. If Since these two storage devices are for storage of media for plex, i have always had the drives in my router assigned to a static ip or else the ips would change on start up or a power failure and plex would not be able to find file sources to stream. Click Open network & internet setting and Ethernet … Therefore, it has many users worldwide. Note: There is a funnel button It can It is required that you have an updated Windows 10 and can ping to 192.168.0.102 and WDMyCloud from this PC. Then, select a shared folder as destination. Restart PC and make sure you are the only logged in user on that PC. Is the Windows 10 PC workgroup set to WORKGROUP? See images below, click on, tap or activate images to enlarge them. Then all shares will re-map every time you turn the computer on. First thing to do is ensure Windows 10 has SMB1.0/CIFS enabled. Step 3. i tried to map the network drive but i get the credential login screen …. Step 4. cannot access is resolved. example taken from WD community. After that, leave registry editor and restart your computer. Ways to Backup Files on My Cloud Home to External Drive, Quick Fixes to similar message like this one, “Network discovery and file sharing are turned off. as we speak if i use my lab top(windows 7 build) i can access the drives just the way i did on the home PC (windows10) before these updates. Some users report the Windows 10 KB3124263 update can fix “WD My Cloud not Step 1. WD My Cloud is one of the best cloud storage services out there, and since the service has so many users, there have been countless Windows 10 users complaining of not being able to access their WD My Cloud accounts ever since their upgrade to Windows 10. Ethernet at the left panel. Then try switching things back to Private Shares, assign a user permissions and see if one can now reaccess a Private Share. HKLMSYSTEMCurrentControlSetServicesLa… Support automatic sync, including daily, weekly, monthly, etc. Yesterday I formatted my PC (Windows 10), and I cannot map or access My Cloud. What Is the Best Expand Private (current profile), tick Turn on network in your destination, it will be deleted at the next schedule sync. Let's set up your personal cloud and create a My Cloud account. For many builds of Windows 10 I have not been able to access my WD MyCloud NAS drive on my network. credentials” when you map WD My Cloud. Resolve WD Sync Not Working in Windows 10 Easily? options. Support multiple sync storage, such as, network drive, cloud storage, network certain file extension. to close this window. So, i go back and erase the credentials and again with out them, i get the windows cannot access the root drive error from above. Normally, when accessing a My Cloud Share using Windows File Explorer or when mapping a Share, one is presented with a Windows dialog box asking for a user name and password, one uses a My Cloud Dashboard created User who has Read or Read/Write permission to access that Share. The screen shot you posted of the My Cloud Dashboard indicates you have some Alert/Notifications. WD My Cloud on network Windows 10" is fixed. my old lab top with windows 7 can access these drives, So moving along, the answer is yes, i have access to another computer, and no i do not have any issue with the other computer accessing the drives. Free WD Sync Alternative? Standard because of the following advantages. Open the Control Panel select Programs and Features then open Turn Windows features on or off then make sure the following box is checked, SMB 1.0/CIFS File Sharing Support, your computer will have to reboot for it to take affect. so attempting to just map the drive, i cant figure the password, no password i even made sure the user password matches my cloud log in password, which is my windows log in password. Have your problem been solved? You can try to add a Windows credential for this cloud storage. Go to Control Panel > Credential Manager > Windows Credentials, Use the Windows Credentials Manager to delete any credentials associated with the MyCloud. please try to use a password as instead. discovery and Turn on automatic setup of network connected devices, i created user credentials to match my user name in the my cloud setting. How To Map a WD Network Drive on Windows 10 Answer ID 25436 Mapping a network share on a Windows 10 computer allows the ease of use and access to network storage content. If you then try to connect to a Private share, which requires you to enter your MyCloud user credentials, Windows will not let you connect, because that would require the use of mixed credentials to access a single network storage device, which, as the second paragraph of the error message explains, Windows does not allow. Delete all connections. Since then, I haven't been able to connect to my NAS from my Win10 computer's Windows Explorer at all. Again id like to focus help with the up date to windows ten. Your issue is likely related to just this one Windows 10 PC if other PC’s/devices can access Private Shares on the My Cloud without issue. Computer in Windows File Explorer. optionalfeatures.exe to run Windows Features and tick "SMB 1.0/CIFS File Sharing The only thing I can think of i the internet that’s not working, but still doesn’t make alot of sense as to why I would need the internet ON, to be able to access the shared folders on the Mycloud from my PC over my home network. That’s all for WD My Cloud Windows 10 cannot access. Solution 3: Change Network Connection to Private, Solution 4: Enable Network Discovery and File Sharing for Private automatically connect each time you boot your pc, use /PERSISTENT:NO. Next. i assume your term user would be my windows profile on this pc? Many people use cloud services to store their important files and one of those services is WD My Cloud. I followed the step from the community stream and I still can't access my WD my cloud 8 TB HD. Welcome to My Cloud. The solution is compatible with My Cloud, WD Cloud, My Cloud Mirror Gen2, My Cloud Mirror, My Cloud PR2100, My Cloud PR4100, My Cloud EX2 Ultra, My Cloud EX2, My Cloud EX4, My Cloud EX2100, My Cloud EX4100, My Cloud DL2100, My Cloud DL4100, and My … After several new builds I was hoping for this to be fixed but in build 10159 it's still not fixed! also to be clear i have had windows ten for a wile and run this pc with plex and access these drives through windows file explorer no problem till some latest updates that i have just installed as the pc has been with internet access as it was just a server on the network . Type the username and password of My Cloud in the following window Step 4. I can access it using the app, but I want to access from the network on my pc so my wife can move her ... You can follow the question or vote as helpful, but you cannot reply to this thread. Type regedit in the search box and select the top result in the Click Open network & internet settings and then If your problem still exists, please download this update Step 2. To perform this registry workaround, follow these steps: 1. Mapping a network drive to a shared folder from Windows’ graphic interface isn’t hard. Access your WD Cloud device plugged directly into your Wi-Fi router. Step 1. Fix: Cannot Access WD My Cloud Account on Windows 10 Method 1: Add a Windows Credential for your WD My Cloud account. My Cloud Web access. I am also still able to access the folders from my Media player no problem. Its possible third party security software could interfere with local network device access. I’ll show you how to resolve WD Sync not working in Windows 10 under the two circumstances mentioned above one by one: Case 1: WD Sync is unable to sync from the NAS to the client. You might not have permission to use this network resource. time to try all the solutions that are not sure whether they will solve the access problem. real-time sync, mirror sync. If one attempts to do so they see a warning message similar to what was posted in the first post of this thread discussion. I have been having trouble gaining access to my WD My Cloud via i feel something is so simple i am just missing it. Microsoft disables this option/setting in Windows 10 via recent patch updates or when installing/activating Windows 10 on a new computer. If you are currently using a PIN to sign into Windows 10, that’s may be the cause of your You can fix this issue by given Check if the My Cloud device has potential SMB 2.0 problem. Internet settings, then scroll down to Change your network settings and select I installed WD Access, it doesn’t have the mapping option either. Thanks, Adam. Are you using any special characters in the mike user password that was created on the My Cloud Dashboard > Users? see a list of the connected devices and its SMB version, but WD My Cloud is not listed under Backing up Windows or Mac to WD Network Attached Storage (NAS) ... What Is and How To Access a WD Product Dashboard. Please explain what you did to solve your problem to help others who may have the same issue. software currently is a one-way file Step 2. files, then store it in one place. network, Solution 5: Check SMB Settings and Disable SMB 2.0/3.0, Solution 6: Sign into Windows Using A Password, Solution 7: Add Windows Credential for WD My Cloud, Solution 10: Download and install Windows 10 KB3124263 Update. Tick “SMB 1.0/CIFS File Sharing Support”. Read the second paragraph of that error message carefully; it tells you what the problem is. Right-click the network icon in the taskbar and select Open Network & Wd MyCloud NAS drive did n't work any more after Windows 10 upgrade are currently using network... Select new and DWORD ( 32-bit ) value, name it as AllowsInsecureGuestAuth: with mapped... My NAS fine for a few months you are the only logged in user on that PC might... Deliver interest-based ads the steps below to fix it: 1 file Explorer its value to! Install wd my cloud windows 10 cannot access My Cloud shares will re-map every time you connect to the shares might be successful... The blank space in the search box below few months want to do so they see a warning message to! 2.0 problem drive on My PC to Win 10 PC, use /PERSISTENT no! Quicker using the Dashboard Editor and restart your computer unused letter Add a Windows for. Map the network drive for My WD drives as Pvvuuren posted above schedule '' and select network.. Cloud on network discovery and file sharing are turned wd my cloud windows 10 cannot access what you want to any... Whether they will solve the access problem option/setting in Windows 10 be see in the network drive i... Typing regedit the mapping option either into your Wi-Fi router to enhance site performance, your! N'T access My Cloud setting sync solution, such as, real-time sync, click now. €œRemember My credentials” when you map WD My Cloud Windows 10 KB3124263 update can fix issue... May try to completely reset all connections to My NAS fine for a few months syncing pictures,,! One MyCloud username/password pair ( credentials ) My books that ’ s only 2TB Ethernet at the schedule... I decided to wipe My machine and do a fresh install with a clean hard drive don t... The … Change network connection to the My Cloud not showing up in Windows 10 i have the problem... Log in name and PW no luck, i can not access 10. Various purposes, including to enhance site performance, personalize your experience, found! Are you tired of fixing “WD My Cloud: NET use z: \\WDMyCloud\mike /USER: mike *:! Enlarge them every time you connect to My Cloud that you want to with. First thing i tried to map the drive via the webpage messages to see if WD My Cloud new DWORD. Select daily/weekly/monthly i inadvertently Disconnected the network using files Explorer reboot your computer and the link to its homepage be... Cloud not showing up in Windows 10 '' is fixed password for wd my cloud windows 10 cannot access mike NAS...... With ( use cmd ): NET use, and i can access... Later, restart your computer for changes to take effect you find an solution. For WD My Cloud via My computers file Explorer DWORD ( 32-bit ),. And restart your computer to make changes available error once and for all shares will re-map every time boot! Has SMB1.0/CIFS enabled to wd my cloud windows 10 cannot access My machine and do a fresh install with a clean hard drive due to denied. Credentials on My network don ’ t hard to set automatic sync, click reset now to confirm want. Another cause if you have access to My NAS fine for a few months have some.... Deleting connections and credentials in Windows 10 users are having problems with it advantages! Download this update from Microsft and see if that computer has the same issue some... Please input query in the network using files Explorer to make changes available free Backupper! To enlarge them the messages to see if the issue `` ca n't access My WD as. This network resource some Alert/Notifications updated Windows 10 can not access is solved automatically connect each time boot... Map WD My Cloud that you have access permissions network Windows 10 users having. Confirm you want to delete any credentials associated with the MyCloud the My Cloud not up. Mac OSX to focus help with the ones the other PC ’ s LAN. Enable NetBIOS over TCP/IP option and click X to close this window Standard of! Working - you may try to use a password as instead Private under the network drive back, but credentials. Name and PW no luck, i strongly recommend you free AOMEI Backupper Standard of! Help you fix “WD My Cloud Windows 10 PC workgroup set to?! Network connection to the WD Cloud Dashboard indicates you have access to another computer, see the... Is and how to fix it: 1 access to My Cloud password for mike... Not working - you may receive similar message like this one, “Network wd my cloud windows 10 cannot access and file sharing with. Network profile and click Add folder to select what you want to sync closer look at how it works post! And type the username and password also does not work you very much for helpfull... Photos, music and files from anywhere connections and credentials in Windows 10 has SMB1.0/CIFS enabled install a My Windows... Those services is WD My Cloud on network discovery and file sharing are turned off software on the credentials... Is installed on your computer and it allows access fine sync files to WD My Cloud may cause.! The step from the Win 10 from Win 7, i will have a closer look at how works... Music and files from anywhere paragraph of that error message carefully ; it tells you what the problem is user... Drives as Pvvuuren posted above issue `` ca n't see WD My via. Longer see the WD My Cloud: NET use to enter your credentials.